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Trimble Connect Incident - {{ServiceName}} Service Interruptions - October 20 2025, 07:59 UTC
Web App Public APIs (North America) Processing Service (North America) Authentication Service (North America) User Service (North America) Public APIs (Europe) Processing Service (Europe) Authentication Service (Europe) User Service (Europe) Public APIs (Asia) Processing Service (Asia) Authentication Service (Asia) User Service (Asia) Processing Service (Australia) Public APIs (Australia) Authentication Service (Australia) User Service (Australia) Licenses Service 3D Model Conversion (New) Overall Region Health Overall Region Health Overall Region Health Overall Region Health 3D Model Conversion (New) Overall Region Health Overall Region Health 3D Model Conversion (New) Overall Region Health Overall Region Health Overall Region Health Licenses Service Health Overall Region Health Overall Region Health Authorization 3D Model Conversion (New) Get User Context Open 3D Model with Public Link Authorization Get Current User Information Authorization Get Current User Information Get Current User Information User Information User Information Authorization User License Information Available Licenses User Information Get User Information User Sign in - Web App Get User Information Get User Information Get User Information Project Listing Project Listing User Information Available licenses Legacy Overall Region Health Project Listing Get Current User Information Open 3D Model Get User Context Get User Context Get User Context Project Information Project Information Project Listing Project Access Information Project Information User Listing User Listing Project Information Licenses Refresh User Listing Folder Item Listing Folder Item Listing User Listing Licenses Refresh Legacy Folder Item Listing ToDo Listing ToDo Listing Folder Item Listing ToDo Listing 3D View Listing 3D View Listing ToDo Listing 3D View Listing 2D View Listing 2D View Listing 3D View Listing 2D View Listing System Search System Search 2D View Listing System Search Project Search Project Search System Search Project Search Organizer Service Organizer Service Project Search Organizer Service Property Set Service Property Set Service Organizer Service Topic Service Property Set Service Property Set Service Topic Service Topic Service Topic Service Topic Exchange Service Topic Exchange Service Model Feature Service Topic Exchange Service Topic Exchange Service Model Service Model Service Model Service Model Feature Service Model Feature Service Model Feature Service Model Service
 

Hi All ,
There is a Major Outage in AWS North Virginia Region( us-east-1). Multiple services hosted on the region got impacted. AWS acknowledged the issue and working on it. Please see the AWS Status page for your reference.

AWS Status Page

Affected Services:

 
[in progress]

Latest Update from the AWS side

Increased Error Rates and Latencies

Oct 20 2:27 AM PDT We are seeing significant signs of recovery. Most requests should now be succeeding. We continue to work through a backlog of queued requests. We will continue to provide additional information.

Trimble Connect System Maintenance - Scheduled - August 24 2025, 02:00 UTC
Connect Website Web App Public APIs (North America) Processing Service (North America) Authentication Service (North America) User Service (North America) Public APIs (Europe) Processing Service (Europe) Authentication Service (Europe) User Service (Europe) Public APIs (Asia) Processing Service (Asia) Authentication Service (Asia) User Service (Asia) Processing Service (Australia) Public APIs (Australia) Authentication Service (Australia) User Service (Australia) Licenses Service 3D Model Conversion (New) Overall Region Health Overall Region Health Overall Region Health Overall Region Health 3D Model Conversion (New) Overall Region Health Overall Region Health 3D Model Conversion (New) Overall Region Health Overall Region Health Overall Region Health Licenses Service Health Overall Region Health Overall Region Health Authorization 3D Model Conversion (New) Get User Context Open 3D Model with Public Link Authorization Get Current User Information Authorization Get Current User Information Get Current User Information User Information User Information Authorization User License Information Available Licenses User Information Get User Information User Sign in - Web App Get User Information Get User Information Get User Information Project Listing Project Listing User Information Available licenses Legacy Overall Region Health Project Listing Get Current User Information Open 3D Model Get User Context Get User Context Get User Context Project Information Project Information Project Listing Project Access Information Project Information User Listing User Listing Project Information Licenses Refresh User Listing Folder Item Listing Folder Item Listing User Listing Licenses Refresh Legacy Folder Item Listing ToDo Listing ToDo Listing Folder Item Listing ToDo Listing 3D View Listing 3D View Listing ToDo Listing 3D View Listing 2D View Listing 2D View Listing 3D View Listing 2D View Listing System Search System Search 2D View Listing System Search Project Search Project Search System Search Project Search Organizer Service Organizer Service Project Search Organizer Service Property Set Service Property Set Service Organizer Service Topic Service Property Set Service Property Set Service Topic Service Topic Service Topic Service Topic Exchange Service Topic Exchange Service Model Feature Service Topic Exchange Service Topic Exchange Service Model Service Model Service Model Service Model Feature Service Model Feature Service Model Feature Service Model Service
 

There will be maintenance done in all Trimble Connect regions on Sun August 24th, 2025, 02:00-03:00 AM UTC. During this time, we expect temporary slowness in operations related to Comments. Features that involve creating comments, listing comments, opening comments and updating comments, may experience longer response times than normally, but other than that will operate normally. After the maintenance has completed, the response times will return back to normal. We apologize for the inconvenience.

 

The scheduled maintenance has been completed.

Trimble Connect Incident - Service Interruptions - July 30 2024 10:09 PM UTC
Web App Public APIs (North America) Processing Service (North America) Public APIs (Europe) Public APIs (Asia) Processing Service (Australia) Licenses Service Overall Region Health 3D Model Conversion (New) Overall Region Health Overall Region Health 3D Model Conversion (New) Open 3D Model with Public Link User Information User Information User License Information User Sign in - Web App Project Listing Project Listing User Information Open 3D Model Project Information Project Information Project Listing User Listing User Listing Project Information Licenses Refresh Folder Item Listing Folder Item Listing User Listing Licenses Refresh Legacy ToDo Listing ToDo Listing Folder Item Listing ToDo Listing System Search System Search Project Search Project Search System Search Project Search
 

We are seeing disruptions in multiple Connect Services and are currently investigating the issue.

 

Our production environment is currently affected by an 3rd Party outage. We will update you once the issue is resolved.

 

The team has worked to bring Connect back to operational status. However, please note that certain services in certain regions may continue to experience degraded performance. We will continue to monitor as the third party has estimated 1-2 additional hours for full recovery

 

The issue causing the disruptions has been resolved. Thanks for your patience.