Public APIs (North America)
Hi All ,
There is a Major Outage in AWS North Virginia Region( us-east-1). Multiple services hosted on the region got impacted. AWS acknowledged the issue and working on it. Please see the AWS Status page for your reference.
AWS Status Page
Affected Services:
Latest Update from the AWS side
Increased Error Rates and Latencies
Oct 20 2:27 AM PDT We are seeing significant signs of recovery. Most requests should now be succeeding. We continue to work through a backlog of queued requests. We will continue to provide additional information.
There will be a scheduled maintenance across all Trimble Connect regions on Sunday, September 7th, 2025, from 01:30 AM to 03:30 AM UTC as we are performing an infrastructure update involving a database schema change. During this window, users may experience temporary slowness in accessing public API's (Specifically File & Folder Operations) across all 4 connect regions and see longer-than-usual response times. Other operations will continue to function normally. Once the maintenance is completed, performance will return to normal levels. We apologize for any inconvenience this may cause and appreciate your understanding.
The scheduled maintenance has been completed.
There will be maintenance break on all Trimble Connect regions on Sun August 31, 2025, 1:30 - 2:30 AM UTC. During this time, we expect temporary slowness in operations related to 3D Views. Features that involve creating views, listing views, opening views and updating views (including all views embedded in ToDos and BCF Topics), may experience longer response times than normally, but other than that will operate normally. After the maintenance has completed, the response times will return back to normal. We apologize for the inconvenience.
The scheduled maintenance has been completed.
There will be maintenance done in all Trimble Connect regions on Sun August 24th, 2025, 02:00-03:00 AM UTC. During this time, we expect temporary slowness in operations related to Comments. Features that involve creating comments, listing comments, opening comments and updating comments, may experience longer response times than normally, but other than that will operate normally. After the maintenance has completed, the response times will return back to normal. We apologize for the inconvenience.
The scheduled maintenance has been completed.
There will be maintenance break on all Trimble Connect regions on Sun August 17th, 2025, 1:30 - 2:30 AM UTC. During this time, we expect temporary slowness in operations related to 3D Views. Features that involve creating views, listing views, opening views and updating views (including all views embedded in ToDos and BCF Topics), may experience longer response times than normally, but other than that will operate normally. After the maintenance has completed, the response times will return back to normal. We apologize for the inconvenience.
The scheduled maintenance has been completed.
The issue is impacting the following BCF Topics features: Activity stream and due date notifications. The team is actively working on it
Hi Connect User,
The issue has been fixed and hence the incident is moving to closure
We are seeing disruptions in multiple Connect Services and are currently investigating the issue.
Our production environment is currently affected by an 3rd Party outage. We will update you once the issue is resolved.
The team has worked to bring Connect back to operational status. However, please note that certain services in certain regions may continue to experience degraded performance. We will continue to monitor as the third party has estimated 1-2 additional hours for full recovery
The issue causing the disruptions has been resolved. Thanks for your patience.
We are seeing performance degradation in our
We have identified the cause of the performance degradation and are working on a fix.
A fix has been implemented; we are closely monitoring system performance.
The issue causing the performance degradation has been resolved. Thanks for your patience.
We are seeing performance degradation in our <API Name> API and are currently investigating the issue.
The issue causing the performance degradation has been resolved. Thanks for your patience.
We are seeing performance degradation in our <API Name> API and are currently investigating the issue.
A fix has been implemented; we are closely monitoring system performance.
The issue causing the disruptions has been resolved. Thanks for your patience.