User Information

Trimble Connect Incident - Service Interruptions - July 30 2024 10:09 PM UTC

Web App Public APIs (North America) Processing Service (North America) Public APIs (Europe) Public APIs (Asia) Processing Service (Australia) Licenses Service Overall Region Health 3D Model Conversion (New) Overall Region Health Overall Region Health 3D Model Conversion (New) Open 3D Model with Public Link User Information User Information User License Information User Sign in - Web App Project Listing Project Listing User Information Open 3D Model Project Information Project Information Project Listing User Listing User Listing Project Information Licenses Refresh Folder Item Listing Folder Item Listing User Listing Licenses Refresh Legacy ToDo Listing ToDo Listing Folder Item Listing ToDo Listing System Search System Search Project Search Project Search System Search Project Search
 

We are seeing disruptions in multiple Connect Services and are currently investigating the issue.

 

Our production environment is currently affected by an 3rd Party outage. We will update you once the issue is resolved.

 

The team has worked to bring Connect back to operational status. However, please note that certain services in certain regions may continue to experience degraded performance. We will continue to monitor as the third party has estimated 1-2 additional hours for full recovery

 

The issue causing the disruptions has been resolved. Thanks for your patience.

Trimble Connect System Maintenance - Scheduled - July 07 2024, 04:30 UTC

Public APIs (Europe) Processing Service (Europe) Authentication Service (Europe) User Service (Europe) 3D Model Conversion (New) Overall Region Health Overall Region Health Overall Region Health Get Current User Information User Information Authorization Get User Information Project Listing Get User Context Project Information User Listing Folder Item Listing ToDo Listing 3D View Listing 2D View Listing System Search Project Search Organizer Service Property Set Service Topic Service Topic Exchange Service Model Service
 
There will be a maintenance break in the Trimble Connect EU region on Sun July 7th, 2024, 4:30-6:30 AM UTC due to a critical update. During this time, all Connect services in the EU region are inoperational. This update is a mandatory part of our platform maintenance. We apologize for the inconvenience.
 

The scheduled maintenance has been completed.

Trimble Connect Incident - Performance degradation in public API - 05/03/2024

Public APIs (North America) Public APIs (Europe) Processing Service (Europe) 3D Model Conversion (New) Overall Region Health User Information Project Listing Project Information User Listing Folder Item Listing ToDo Listing 3D View Listing 2D View Listing System Search Project Search Organizer Service Property Set Service Property Set Service Topic Service Topic Exchange Service Model Service
 

We are seeing performance degradation in our API  and are currently investigating the issue.

 

We have identified the cause of the performance degradation and are working on a fix.

 

A fix has been implemented; we are closely monitoring system performance.

 

The issue causing the performance degradation has been resolved. Thanks for your patience.