Trimble Connect Incident - Open 3D Model with Public Link in the Component Group Web App Service Interruptions - August 28 2026, 08:45 UTC
Web App Open 3D Model with Public Link
 

We are seeing disruptions in the Open 3D Model with Public Link in the Component Group Web App Service and are currently investigating the issue.

 

The issue causing the disruptions has been resolved. Thanks for your patience.

Trimble CDE Service Interruption on CDE - GraphQL -Quadri Cloud AU
Connect Website Web App Public APIs (North America) Processing Service (North America) Authentication Service (North America) User Service (North America) Shared Object Model (North America) Public APIs (Europe) Processing Service (Europe) Authentication Service (Europe) User Service (Europe) Shared Object Model (Europe) Public APIs (Asia) Processing Service (Asia) Authentication Service (Asia) User Service (Asia) Shared Object Model (Asia) Processing Service (Australia) Public APIs (Australia) Authentication Service (Australia) User Service (Australia) Shared Object Model (Australia) Project and Licensing Services Licenses Service Shared Object Model Configuration 3D Model Conversion (New) Overall Region Health Overall Region Health Overall Region Health Overall Region Health 3D Model Conversion (New) Overall Region Health Overall Region Health 3D Model Conversion (New) Overall Region Health Overall Region Health Overall Region Health Licenses Service Health Overall Region Health Overall Region Health Authorization 3D Model Conversion (New) Get User Context Open 3D Model with Public Link Realtime Service Realtime Service Realtime Service Realtime Service Backend Service Admin Portal Quadri Configuration Web Quadri Configuration API Authorization Get Current User Information Authorization Get Current User Information Get Current User Information User Information User Information Authorization User License Information Available Licenses User Information Get User Information User Sign in - Web App Gateway Gateway Gateway Gateway Get User Information Get User Information Get User Information Project Listing Project Listing User Information Available licenses Legacy Overall Region Health Project Listing Get Current User Information Open 3D Model GraphQL GraphQL GraphQL GraphQL Get User Context Get User Context Get User Context Project Information Project Information Project Listing Project Access Information Project Information User Listing User Listing Project Information Licenses Refresh User Listing Folder Item Listing Folder Item Listing User Listing Licenses Refresh Legacy Folder Item Listing ToDo Listing ToDo Listing Folder Item Listing ToDo Listing 3D View Listing 3D View Listing ToDo Listing 3D View Listing 2D View Listing 2D View Listing 3D View Listing 2D View Listing System Search System Search 2D View Listing System Search Project Search Project Search System Search Project Search Organizer Service Organizer Service Project Search Organizer Service Property Set Service Property Set Service Organizer Service Property Set Service Property Set Service Topic Exchange Service Topic Exchange Service Model Feature Service Topic Exchange Service Topic Exchange Service Model Service Model Service Model Service Model Feature Service Model Feature Service Model Feature Service Model Service
 

Hello Trimble CDE Users,

Our team is responding to the alerts and investigating a disruption in CDE - GraphQL -Quadri Cloud AU service.  We sincerely apologize for the service interruption and will provide an update soon about the progress of a resolution to this issue.

Regards

Trimble CDE

 

Hello Trimble CDE Users,

Our team has determined that the issue is now fully resolved.   Thank you again for your patience during the incident.

Regards

Trimble CDE

Trimble CDE Service Interruption on GraphQL - Quadri - EU
Connect Website Web App Public APIs (North America) Processing Service (North America) Authentication Service (North America) User Service (North America) Shared Object Model (North America) Public APIs (Europe) Processing Service (Europe) Authentication Service (Europe) User Service (Europe) Shared Object Model (Europe) Public APIs (Asia) Processing Service (Asia) Authentication Service (Asia) User Service (Asia) Shared Object Model (Asia) Processing Service (Australia) Public APIs (Australia) Authentication Service (Australia) User Service (Australia) Shared Object Model (Australia) Project and Licensing Services Licenses Service Shared Object Model Configuration 3D Model Conversion (New) Overall Region Health Overall Region Health Overall Region Health Overall Region Health 3D Model Conversion (New) Overall Region Health Overall Region Health 3D Model Conversion (New) Overall Region Health Overall Region Health Overall Region Health Licenses Service Health Overall Region Health Overall Region Health Authorization 3D Model Conversion (New) Get User Context Open 3D Model with Public Link Realtime Service Realtime Service Realtime Service Realtime Service Backend Service Admin Portal Quadri Configuration Web Quadri Configuration API Authorization Get Current User Information Authorization Get Current User Information Get Current User Information User Information User Information Authorization User License Information Available Licenses User Information Get User Information User Sign in - Web App Gateway Gateway Gateway Gateway Get User Information Get User Information Get User Information Project Listing Project Listing User Information Available licenses Legacy Overall Region Health Project Listing Get Current User Information Open 3D Model GraphQL GraphQL GraphQL GraphQL Get User Context Get User Context Get User Context Project Information Project Information Project Listing Project Access Information Project Information User Listing User Listing Project Information Licenses Refresh User Listing Folder Item Listing Folder Item Listing User Listing Licenses Refresh Legacy Folder Item Listing ToDo Listing ToDo Listing Folder Item Listing ToDo Listing 3D View Listing 3D View Listing ToDo Listing 3D View Listing 2D View Listing 2D View Listing 3D View Listing 2D View Listing System Search System Search 2D View Listing System Search Project Search Project Search System Search Project Search Organizer Service Organizer Service Project Search Organizer Service Property Set Service Property Set Service Organizer Service Property Set Service Property Set Service Topic Exchange Service Topic Exchange Service Model Feature Service Topic Exchange Service Topic Exchange Service Model Service Model Service Model Service Model Feature Service Model Feature Service Model Feature Service Model Service
 

Hello Trimble CDE Users,

Our team is responding to the alerts and investigating a disruption in GraphQL - Quadri - EU service.  We sincerely apologize for the service interruption and will provide an update soon about the progress of a resolution to this issue.

Regards

Trimble CDE

 

Hello Trimble CDE Users,

Our team has determined that the issue is now fully resolved.   Thank you again for your patience during the incident.

Regards

Trimble CDE

Trimble CDE Service Interruption on GraphQL - Quadri - EU
Connect Website Web App Public APIs (North America) Processing Service (North America) Authentication Service (North America) User Service (North America) Shared Object Model (North America) Public APIs (Europe) Processing Service (Europe) Authentication Service (Europe) User Service (Europe) Shared Object Model (Europe) Public APIs (Asia) Processing Service (Asia) Authentication Service (Asia) User Service (Asia) Shared Object Model (Asia) Processing Service (Australia) Public APIs (Australia) Authentication Service (Australia) User Service (Australia) Shared Object Model (Australia) Project and Licensing Services Licenses Service Shared Object Model Configuration 3D Model Conversion (New) Overall Region Health Overall Region Health Overall Region Health Overall Region Health 3D Model Conversion (New) Overall Region Health Overall Region Health 3D Model Conversion (New) Overall Region Health Overall Region Health Overall Region Health Licenses Service Health Overall Region Health Overall Region Health Authorization 3D Model Conversion (New) Get User Context Open 3D Model with Public Link Realtime Service Realtime Service Realtime Service Realtime Service Backend Service Admin Portal Quadri Configuration Web Quadri Configuration API Authorization Get Current User Information Authorization Get Current User Information Get Current User Information User Information User Information Authorization User License Information Available Licenses User Information Get User Information User Sign in - Web App Gateway Gateway Gateway Gateway Get User Information Get User Information Get User Information Project Listing Project Listing User Information Available licenses Legacy Overall Region Health Project Listing Get Current User Information Open 3D Model GraphQL GraphQL GraphQL GraphQL Get User Context Get User Context Get User Context Project Information Project Information Project Listing Project Access Information Project Information User Listing User Listing Project Information Licenses Refresh User Listing Folder Item Listing Folder Item Listing User Listing Licenses Refresh Legacy Folder Item Listing ToDo Listing ToDo Listing Folder Item Listing ToDo Listing 3D View Listing 3D View Listing ToDo Listing 3D View Listing 2D View Listing 2D View Listing 3D View Listing 2D View Listing System Search System Search 2D View Listing System Search Project Search Project Search System Search Project Search Organizer Service Organizer Service Project Search Organizer Service Property Set Service Property Set Service Organizer Service Property Set Service Property Set Service Topic Exchange Service Topic Exchange Service Model Feature Service Topic Exchange Service Topic Exchange Service Model Service Model Service Model Service Model Feature Service Model Feature Service Model Feature Service Model Service
 

Hello Trimble CDE Users,

Our team is responding to the alerts and investigating a disruption in GraphQL - Quadri - EU service.  We sincerely apologize for the service interruption and will provide an update soon about the progress of a resolution to this issue.

Regards

Trimble CDE

 

Hello Trimble CDE Users,

Our team has determined that the issue is now fully resolved.   Thank you again for your patience during the incident.

Regards

Trimble CDE

Trimble CDE Service Interruption on GraphQL - Quadri - EU
Connect Website Web App Public APIs (North America) Processing Service (North America) Authentication Service (North America) User Service (North America) Shared Object Model (North America) Public APIs (Europe) Processing Service (Europe) Authentication Service (Europe) User Service (Europe) Shared Object Model (Europe) Public APIs (Asia) Processing Service (Asia) Authentication Service (Asia) User Service (Asia) Shared Object Model (Asia) Processing Service (Australia) Public APIs (Australia) Authentication Service (Australia) User Service (Australia) Shared Object Model (Australia) Project and Licensing Services Licenses Service Shared Object Model Configuration 3D Model Conversion (New) Overall Region Health Overall Region Health Overall Region Health Overall Region Health 3D Model Conversion (New) Overall Region Health Overall Region Health 3D Model Conversion (New) Overall Region Health Overall Region Health Overall Region Health Licenses Service Health Overall Region Health Overall Region Health Authorization 3D Model Conversion (New) Get User Context Open 3D Model with Public Link Realtime Service Realtime Service Realtime Service Realtime Service Backend Service Admin Portal Quadri Configuration Web Quadri Configuration API Authorization Get Current User Information Authorization Get Current User Information Get Current User Information User Information User Information Authorization User License Information Available Licenses User Information Get User Information User Sign in - Web App Gateway Gateway Gateway Gateway Get User Information Get User Information Get User Information Project Listing Project Listing User Information Available licenses Legacy Overall Region Health Project Listing Get Current User Information Open 3D Model GraphQL GraphQL GraphQL GraphQL Get User Context Get User Context Get User Context Project Information Project Information Project Listing Project Access Information Project Information User Listing User Listing Project Information Licenses Refresh User Listing Folder Item Listing Folder Item Listing User Listing Licenses Refresh Legacy Folder Item Listing ToDo Listing ToDo Listing Folder Item Listing ToDo Listing 3D View Listing 3D View Listing ToDo Listing 3D View Listing 2D View Listing 2D View Listing 3D View Listing 2D View Listing System Search System Search 2D View Listing System Search Project Search Project Search System Search Project Search Organizer Service Organizer Service Project Search Organizer Service Property Set Service Property Set Service Organizer Service Property Set Service Property Set Service Topic Exchange Service Topic Exchange Service Model Feature Service Topic Exchange Service Topic Exchange Service Model Service Model Service Model Service Model Feature Service Model Feature Service Model Feature Service Model Service
 

Hello Trimble CDE Users,

Our team is responding to the alerts and investigating a disruption in GraphQL - Quadri - EU service.  We sincerely apologize for the service interruption and will provide an update soon about the progress of a resolution to this issue.

Regards

Trimble CDE

 

Hello Trimble CDE Users,

Our team has determined that the issue is now fully resolved.   Thank you again for your patience during the incident.

Regards

Trimble CDE

Trimble CDE Service Interruption on GraphQL - Quadri - EU
Connect Website Web App Public APIs (North America) Processing Service (North America) Authentication Service (North America) User Service (North America) Shared Object Model (North America) Public APIs (Europe) Processing Service (Europe) Authentication Service (Europe) User Service (Europe) Shared Object Model (Europe) Public APIs (Asia) Processing Service (Asia) Authentication Service (Asia) User Service (Asia) Shared Object Model (Asia) Processing Service (Australia) Public APIs (Australia) Authentication Service (Australia) User Service (Australia) Shared Object Model (Australia) Project and Licensing Services Licenses Service Shared Object Model Configuration 3D Model Conversion (New) Overall Region Health Overall Region Health Overall Region Health Overall Region Health 3D Model Conversion (New) Overall Region Health Overall Region Health 3D Model Conversion (New) Overall Region Health Overall Region Health Overall Region Health Licenses Service Health Overall Region Health Overall Region Health Authorization 3D Model Conversion (New) Get User Context Open 3D Model with Public Link Realtime Service Realtime Service Realtime Service Realtime Service Backend Service Admin Portal Quadri Configuration Web Quadri Configuration API Authorization Get Current User Information Authorization Get Current User Information Get Current User Information User Information User Information Authorization User License Information Available Licenses User Information Get User Information User Sign in - Web App Gateway Gateway Gateway Gateway Get User Information Get User Information Get User Information Project Listing Project Listing User Information Available licenses Legacy Overall Region Health Project Listing Get Current User Information Open 3D Model GraphQL GraphQL GraphQL GraphQL Get User Context Get User Context Get User Context Project Information Project Information Project Listing Project Access Information Project Information User Listing User Listing Project Information Licenses Refresh User Listing Folder Item Listing Folder Item Listing User Listing Licenses Refresh Legacy Folder Item Listing ToDo Listing ToDo Listing Folder Item Listing ToDo Listing 3D View Listing 3D View Listing ToDo Listing 3D View Listing 2D View Listing 2D View Listing 3D View Listing 2D View Listing System Search System Search 2D View Listing System Search Project Search Project Search System Search Project Search Organizer Service Organizer Service Project Search Organizer Service Property Set Service Property Set Service Organizer Service Property Set Service Property Set Service Topic Exchange Service Topic Exchange Service Model Feature Service Topic Exchange Service Topic Exchange Service Model Service Model Service Model Service Model Feature Service Model Feature Service Model Feature Service Model Service
 

Hello Trimble CDE Users,

Our team is responding to the alerts and investigating a disruption in GraphQL - Quadri - EU service.  We sincerely apologize for the service interruption and will provide an update soon about the progress of a resolution to this issue.

Regards

Trimble CDE

 

Hello Trimble CDE Users,

Our team has determined that the issue is now fully resolved.   Thank you again for your patience during the incident.

Regards

Trimble CDE

Trimble CDE Service Interruption on CDE - GraphQL -Quadri Cloud AU
Connect Website Web App Public APIs (North America) Processing Service (North America) Authentication Service (North America) User Service (North America) Shared Object Model (North America) Public APIs (Europe) Processing Service (Europe) Authentication Service (Europe) User Service (Europe) Shared Object Model (Europe) Public APIs (Asia) Processing Service (Asia) Authentication Service (Asia) User Service (Asia) Shared Object Model (Asia) Processing Service (Australia) Public APIs (Australia) Authentication Service (Australia) User Service (Australia) Shared Object Model (Australia) Project and Licensing Services Licenses Service Shared Object Model Configuration 3D Model Conversion (New) Overall Region Health Overall Region Health Overall Region Health Overall Region Health 3D Model Conversion (New) Overall Region Health Overall Region Health 3D Model Conversion (New) Overall Region Health Overall Region Health Overall Region Health Licenses Service Health Overall Region Health Overall Region Health Authorization 3D Model Conversion (New) Get User Context Open 3D Model with Public Link Realtime Service Realtime Service Realtime Service Realtime Service Backend Service Admin Portal Quadri Configuration Web Quadri Configuration API Authorization Get Current User Information Authorization Get Current User Information Get Current User Information User Information User Information Authorization User License Information Available Licenses User Information Get User Information User Sign in - Web App Gateway Gateway Gateway Gateway Get User Information Get User Information Get User Information Project Listing Project Listing User Information Available licenses Legacy Overall Region Health Project Listing Get Current User Information Open 3D Model GraphQL GraphQL GraphQL GraphQL Get User Context Get User Context Get User Context Project Information Project Information Project Listing Project Access Information Project Information User Listing User Listing Project Information Licenses Refresh User Listing Folder Item Listing Folder Item Listing User Listing Licenses Refresh Legacy Folder Item Listing ToDo Listing ToDo Listing Folder Item Listing ToDo Listing 3D View Listing 3D View Listing ToDo Listing 3D View Listing 2D View Listing 2D View Listing 3D View Listing 2D View Listing System Search System Search 2D View Listing System Search Project Search Project Search System Search Project Search Organizer Service Organizer Service Project Search Organizer Service Property Set Service Property Set Service Organizer Service Property Set Service Property Set Service Topic Exchange Service Topic Exchange Service Model Feature Service Topic Exchange Service Topic Exchange Service Model Service Model Service Model Service Model Feature Service Model Feature Service Model Feature Service Model Service
 

Hello Trimble CDE Users,

Our team is responding to the alerts and investigating a disruption in CDE - GraphQL -Quadri Cloud AU service.  We sincerely apologize for the service interruption and will provide an update soon about the progress of a resolution to this issue.

Regards

Trimble CDE

 

Hello Trimble CDE Users,

Our team has determined that the issue is now fully resolved.   Thank you again for your patience during the incident.

Regards

Trimble CDE

Trimble CDE Service Interruption on CDE - GraphQL -Quadri Cloud AU
Connect Website Web App Public APIs (North America) Processing Service (North America) Authentication Service (North America) User Service (North America) Shared Object Model (North America) Public APIs (Europe) Processing Service (Europe) Authentication Service (Europe) User Service (Europe) Shared Object Model (Europe) Public APIs (Asia) Processing Service (Asia) Authentication Service (Asia) User Service (Asia) Shared Object Model (Asia) Processing Service (Australia) Public APIs (Australia) Authentication Service (Australia) User Service (Australia) Shared Object Model (Australia) Project and Licensing Services Licenses Service Shared Object Model Configuration 3D Model Conversion (New) Overall Region Health Overall Region Health Overall Region Health Overall Region Health 3D Model Conversion (New) Overall Region Health Overall Region Health 3D Model Conversion (New) Overall Region Health Overall Region Health Overall Region Health Licenses Service Health Overall Region Health Overall Region Health Authorization 3D Model Conversion (New) Get User Context Open 3D Model with Public Link Realtime Service Realtime Service Realtime Service Realtime Service Backend Service Admin Portal Quadri Configuration Web Quadri Configuration API Authorization Get Current User Information Authorization Get Current User Information Get Current User Information User Information User Information Authorization User License Information Available Licenses User Information Get User Information User Sign in - Web App Gateway Gateway Gateway Gateway Get User Information Get User Information Get User Information Project Listing Project Listing User Information Available licenses Legacy Overall Region Health Project Listing Get Current User Information Open 3D Model GraphQL GraphQL GraphQL GraphQL Get User Context Get User Context Get User Context Project Information Project Information Project Listing Project Access Information Project Information User Listing User Listing Project Information Licenses Refresh User Listing Folder Item Listing Folder Item Listing User Listing Licenses Refresh Legacy Folder Item Listing ToDo Listing ToDo Listing Folder Item Listing ToDo Listing 3D View Listing 3D View Listing ToDo Listing 3D View Listing 2D View Listing 2D View Listing 3D View Listing 2D View Listing System Search System Search 2D View Listing System Search Project Search Project Search System Search Project Search Organizer Service Organizer Service Project Search Organizer Service Property Set Service Property Set Service Organizer Service Property Set Service Property Set Service Topic Exchange Service Topic Exchange Service Model Feature Service Topic Exchange Service Topic Exchange Service Model Service Model Service Model Service Model Feature Service Model Feature Service Model Feature Service Model Service
 

Hello Trimble CDE Users,

Our team is responding to the alerts and investigating a disruption in CDE - GraphQL -Quadri Cloud AU service.  We sincerely apologize for the service interruption and will provide an update soon about the progress of a resolution to this issue.

Regards

Trimble CDE

 

Hello Trimble CDE Users,

Our team has determined that the issue is now fully resolved.   Thank you again for your patience during the incident.

Regards

Trimble CDE

Trimble CDE Service Interruption on CDE - GraphQL -Quadri Cloud AU
Connect Website Web App Public APIs (North America) Processing Service (North America) Authentication Service (North America) User Service (North America) Shared Object Model (North America) Public APIs (Europe) Processing Service (Europe) Authentication Service (Europe) User Service (Europe) Shared Object Model (Europe) Public APIs (Asia) Processing Service (Asia) Authentication Service (Asia) User Service (Asia) Shared Object Model (Asia) Processing Service (Australia) Public APIs (Australia) Authentication Service (Australia) User Service (Australia) Shared Object Model (Australia) Project and Licensing Services Licenses Service Shared Object Model Configuration 3D Model Conversion (New) Overall Region Health Overall Region Health Overall Region Health Overall Region Health 3D Model Conversion (New) Overall Region Health Overall Region Health 3D Model Conversion (New) Overall Region Health Overall Region Health Overall Region Health Licenses Service Health Overall Region Health Overall Region Health Authorization 3D Model Conversion (New) Get User Context Open 3D Model with Public Link Realtime Service Realtime Service Realtime Service Realtime Service Backend Service Admin Portal Quadri Configuration Web Quadri Configuration API Authorization Get Current User Information Authorization Get Current User Information Get Current User Information User Information User Information Authorization User License Information Available Licenses User Information Get User Information User Sign in - Web App Gateway Gateway Gateway Gateway Get User Information Get User Information Get User Information Project Listing Project Listing User Information Available licenses Legacy Overall Region Health Project Listing Get Current User Information Open 3D Model GraphQL GraphQL GraphQL GraphQL Get User Context Get User Context Get User Context Project Information Project Information Project Listing Project Access Information Project Information User Listing User Listing Project Information Licenses Refresh User Listing Folder Item Listing Folder Item Listing User Listing Licenses Refresh Legacy Folder Item Listing ToDo Listing ToDo Listing Folder Item Listing ToDo Listing 3D View Listing 3D View Listing ToDo Listing 3D View Listing 2D View Listing 2D View Listing 3D View Listing 2D View Listing System Search System Search 2D View Listing System Search Project Search Project Search System Search Project Search Organizer Service Organizer Service Project Search Organizer Service Property Set Service Property Set Service Organizer Service Property Set Service Property Set Service Topic Exchange Service Topic Exchange Service Model Feature Service Topic Exchange Service Topic Exchange Service Model Service Model Service Model Service Model Feature Service Model Feature Service Model Feature Service Model Service
 

Hello Trimble CDE Users,

Our team is responding to the alerts and investigating a disruption in CDE - GraphQL -Quadri Cloud AU service.  We sincerely apologize for the service interruption and will provide an update soon about the progress of a resolution to this issue.

Regards

Trimble CDE

 

Hello Trimble CDE Users,

Our team has determined that the issue is now fully resolved.   Thank you again for your patience during the incident.

Regards

Trimble CDE

Trimble Connect Incident - Interruptions in Public API - December 10 2025, 23:06 UTC
Public APIs (North America) Public APIs (Europe) Public APIs (Asia) Public APIs (Australia) Overall Region Health Overall Region Health Overall Region Health Overall Region Health User Information User Information User License Information User Information Project Listing Project Listing User Information Project Listing Project Information Project Information Project Listing Project Information User Listing User Listing Project Information User Listing Folder Item Listing Folder Item Listing User Listing Folder Item Listing ToDo Listing ToDo Listing Folder Item Listing ToDo Listing 3D View Listing 3D View Listing ToDo Listing 3D View Listing 2D View Listing 2D View Listing 3D View Listing 2D View Listing System Search System Search 2D View Listing System Search Project Search Project Search System Search Project Search Organizer Service Organizer Service Project Search Organizer Service Property Set Service Property Set Service Organizer Service Property Set Service Property Set Service Topic Exchange Service Topic Exchange Service Model Feature Service Topic Exchange Service Topic Exchange Service Model Service Model Service Model Service Model Feature Service Model Feature Service Model Feature Service Model Service
 

We are currently experiencing issues with Public APIs in multiple regions. We are investigating and will provide an update as soon as possible. We apologize for the inconvenience caused.
 

We have located the issue on the Australia region and are working on a fix. We continue to investigate the impact on the other regions. We apologize for the inconvenience this continues to cause.

 

A fix has been implemented for the issue within the Australia region; we are closely monitoring performance. We apologize for the inconvenience caused.

 

The issue causing the disruptions has been resolved. Thanks for your patience.

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