Trimble Connect Incident - Performance degradation in Open 3D Model with Public Link- November 17 2024, 06:21 UTC

Web App Open 3D Model with Public Link
 

We are seeing performance degradation in the Open 3D Model with Public Link and are currently investigating the issue.

 

The issue causing the disruptions has been resolved. Thanks for your patience.

Trimble Connect Incident - Topics Service Interruptions - September 09 2024, 12:24 UTC

Public APIs (North America) Public APIs (Europe) Public APIs (Asia) Public APIs (Australia) Topic Service Topic Service Topic Service Topic Service
 

We are seeing disruptions in the Topics Service and are currently investigating the issue.

 

The issue is impacting the following BCF Topics features: Activity stream and due date notifications. The team is actively working on it

 

Hi Connect User,

The issue has been fixed and hence the incident is moving to closure

Trimble Connect Incident - Service Interruptions - July 30 2024 10:09 PM UTC

Web App Public APIs (North America) Processing Service (North America) Public APIs (Europe) Public APIs (Asia) Processing Service (Australia) Licenses Service Overall Region Health 3D Model Conversion (New) Overall Region Health Overall Region Health 3D Model Conversion (New) Open 3D Model with Public Link User Information User Information User License Information User Sign in - Web App Project Listing Project Listing User Information Open 3D Model Project Information Project Information Project Listing User Listing User Listing Project Information Licenses Refresh Folder Item Listing Folder Item Listing User Listing Licenses Refresh Legacy ToDo Listing ToDo Listing Folder Item Listing ToDo Listing System Search System Search Project Search Project Search System Search Project Search
 

We are seeing disruptions in multiple Connect Services and are currently investigating the issue.

 

Our production environment is currently affected by an 3rd Party outage. We will update you once the issue is resolved.

 

The team has worked to bring Connect back to operational status. However, please note that certain services in certain regions may continue to experience degraded performance. We will continue to monitor as the third party has estimated 1-2 additional hours for full recovery

 

The issue causing the disruptions has been resolved. Thanks for your patience.

Trimble Connect Incident - Licenses Service - Service Interruptions - 21/06/2024

Licenses Service Licenses Refresh Licenses Refresh Legacy
 

A fix has been implemented; we are closely monitoring system performance.

 

The issue causing the disruptions has been resolved. Thanks for your patience.

Trimble Connect Incident - Performance degradation in public API - 05/03/2024

Public APIs (North America) Public APIs (Europe) Processing Service (Europe) 3D Model Conversion (New) Overall Region Health User Information Project Listing Project Information User Listing Folder Item Listing ToDo Listing 3D View Listing 2D View Listing System Search Project Search Organizer Service Property Set Service Property Set Service Topic Service Topic Exchange Service Model Service
 

We are seeing performance degradation in our API  and are currently investigating the issue.

 

We have identified the cause of the performance degradation and are working on a fix.

 

A fix has been implemented; we are closely monitoring system performance.

 

The issue causing the performance degradation has been resolved. Thanks for your patience.

Trimble Connect Incident - The 3D Viewer is experiencing errors - 28/02/2024

 

We are seeing disruptions in the 3D Viewer and are currently investigating the issue.

 

We have identified the cause of the reported disruptions and are working on a fix.

 

A fix has been implemented; we are closely monitoring system performance.

 

The issue causing the disruptions has been resolved. Thanks for your patience.

Trimble Connect Incident - Performance degradation in Topic Exchange service - public API - 23/02/2024

Public APIs (North America) Topic Exchange Service
 

We are seeing performance degradation in our <API Name> API  and are currently investigating the issue.

 

The issue causing the performance degradation has been resolved. Thanks for your patience.

Trimble Connect Incident - Performance degradation in public API - 15/02/2024

Public APIs (Asia) Topic Service
 

We are seeing performance degradation in our <API Name> API  and are currently investigating the issue.

 

The issue causing the disruptions has been resolved. Thanks for your patience.

Trimble Connect Incident - Processing Service Delay - 3D Model Conversion - 14/02/2024

Processing Service (North America) Processing Service (Europe) Processing Service (Asia) Processing Service (Australia) 3D Model Conversion (New) 3D Model Conversion (New) 3D Model Conversion (New) 3D Model Conversion (New)
 

We are seeing delays in the Trimble Connect Processing Service, which is responsible for uploaded 3D model conversions and are currently investigating the issue.

 

The issue causing the disruptions has been resolved. Thanks for your patience.

Trimble Connect Incident - Performance degradation in Topic Service API - 05/01/2024

Public APIs (North America) Topic Service
 

We are seeing performance degradation in our <API Name> API  and are currently investigating the issue.

 

A fix has been implemented; we are closely monitoring system performance.

 

The issue causing the disruptions has been resolved. Thanks for your patience.